HOW TO CONTACT INSTAGRAM SUPPORT EMAIL ADDRESS 2024

Find the new Instagram customer service email address in 2024. Contact the latest Instagram support email. Find the current Instagram help centre email address. 

WHAT’S THE INSTAGRAM CUSTOMER SERVICE EMAIL ADDRESS IN 2024?

WHAT IS THE CURRENT INSTAGRAM SUPPORT EMAIL ADDRESS?

Most problems or issues with your Instagram account can be solved by visiting the Instagram Help Centre with no need to email the Instagram customer service team.

For example, you can reactivate a deleted Instagram account or permanently delete an Instagram account without sending an email to Instagram.

If you still want to email the Instagram customer support team, below are a few options:

Note: Some blogs and websites wrongly state that the official Instagram support email address is  support@instagram.com. It is not!

We have sent a message to support@instagram.com and we received an auto-respondent email confirming Instagram does not support this email address.

Instagram support email address auto respondent email

Instagram support email address auto respondent email

 
 
Hi,
 
You’ve reached us at a channel that we no longer support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us:
 
 
We apologize for the inconvenience.
 
Sincerely,
The Instagram Team

HOW TO CONTACT THE INSTAGRAM SUPPORT TEAM EMAIL ADDRESS

Since its launch in 2010 (See social media history timeline), Instagram has not officially announced a specific email address for customer service or customer support. This is nothing unusual for social media platforms. People are also looking for the latest TikTok support email address with no success.

However, the options below may help you contact the Instagram customer support team and get your issue solved.

OPTION 1: INSTAGRAM FOR BUSINESS – FACEBOOK PAGE

You can reach the Instagram Support team through a private message on their “Instagram for Business” page or the Instagram page on Facebook. This is an option to send a direct message to the Instagram customer support team.

Instagram support via Instagram for business facebook page

Instagram support via Instagram for business Facebook page

These Facebook pages managed by Instagram are one of the best Instagram tools people can use to get in touch with the Instagram support team.

Popular this week > The top 10 social media marketing trends for this year

OPTION 2: INSTAGRAM SUPPORT ON TWITTER

The official Instagram account on Twitter (@Instagram) has been seen responding to some users; however, they always seem to direct you to the Instagram Help Centre.

Instagram support via Twitter

Instagram support via Twitter

OPTION 3: CALL INSTAGRAM CUSTOMER SERVICE PHONE NUMBER 

These are the official Instagram customer service phone numbers you can call.

INSTAGRAM CUSTOMER SERVICE LIVE CHAT

Instagram does not offer live chat at this moment.

CAN I CONTACT FACEBOOK ABOUT MY INSTAGRAM ISSUE?

You can but we recommend only contacting Facebook for Facebook-related issues.

HOW DO I CONTACT INSTAGRAM DIRECTLY?

You can contact Instagram support by phone or via Instagram’s online Help Center. You can also contact Instagram for a copyright violation or get support when your account has been hacked.

Below are some common answers and solutions to some of the most popular Instagram issues you thought you needed to email the Instagram support team for:

  • My application for the Instagram verified badge has not been completed. Your brand may not be notable enough for Instagram to offer you the “verified” badge. Read more on our article > How to get your Instagram account “verified” badge.
  • I want to complain about an Instagram photo or video I do not like. You may find content you don’t like but doesn’t violate the Community Guidelines. If that happens, you can unfollow or block the person who posted it.
  • I want to delete a comment from one of my Instagram posts. If there’s something you don’t like in a comment on one of your posts, you can delete that comment.
  • Someone is using one of the photos I posted on Instagram without my permission. Try to solve the issue directly with the user. If one of your photos or videos was posted by someone else, you could try commenting on the post and asking the Instagram user to take it down. If that still doesn’t work, you can then file a copyright report
  • Someone is using my business logo or trademark on Instagram without my permission. File a trademark report.
  • Someone has an Instagram account pretending to be me. Fill in this impersonation account form.
  • My bio link tool is not working. You will need to contact your bio link provider.
  • I want to claim an inactive username. If an Instagram username you want is being used by an account that seems inactive, you cannot claim that exact username. Alternatively, you can choose an available version of the username to use on Instagram. You can add periods, numbers, underscores or abbreviations to help you come up with a username that’s not already in use.
  • Someone is harassing/bullying me or my child on Instagram. Fill out this form to report photos, videos, comments or profiles on Instagram that are bullying or harassing you. Please provide as many details as possible to help Instagram review this issue.
  • I am a journalist looking for a media mention from the Instagram team. For press and media enquiries please email: press@instagram.com
  • I need to call the Instagram headquarters. Call the number listed here > Instagram support phone number
  • I want to find out how to run an Instagram competition/contest. Read this article or the best Instagram competition tips and ideas.
  • My Instagram management service provider deleted my account. List the reasons why they permanently deleted your Instagram account and provide that information to Instagram.
  • Someone posted a photo on Instagram without my permission. Learn how to request a photo removal on Instagram

When you fill out a form to be submitted to Instagram, you should provide as much information as possible, including:

  • Exact links: Send the exact URLs where the issue is happening (if possible)
  • Accounts affected. Write down the exact usernames or accounts affected by the issue you are requesting support from the Instagram customer support team.
  • Issue Date. When was your Instagram issue spotted or started?
  • Exact Description of your issue or issues.
  • Expected outcome: most people are great at describing issues but they forget what they want Instagram to fix. If there is more than one issue you want Instagram to fix. Make a list starting with the top priority ones at the top.

Note: Remember that the Instagram support team may take direct actions such as removing entire posts if the imagery or associated captions violate Instagram guidelines.

HOW LONG DOES IT TAKE FOR INSTAGRAM TO RESPOND TO A SUPPORT REQUEST?

Expect to receive a reply within a week. If you’ve waited longer than 3 weeks, and have checked your spam folder (yes, check your spam folder); we’d suggest sending Instagram another request!

GENERAL TIPS WHEN DEALING WITH INSTAGRAM CONTENT DISPUTES

  • Don’t target the person who posted it by posting screenshots and drawing attention to the situation because that may be classified as harassment. Instagram may work with law enforcement, including when they believe that there’s a risk of physical harm or threat to public safety.

INSTAGRAM HEADQUARTERS ADDRESS

1 Hacker Way Building 14 First Floor Menlo Park California, the United States

HOW TO REPORT A PROBLEM WITH MY INSTAGRAM ACCOUNT

You can provide feedback or report a technical issue by clicking on the Options (gear wheel) in your Instagram profile and then tapping Report a Problem in the menu.

HOW TO REPORT A BUG ON INSTAGRAM

You can provide feedback or report a technical issue by clicking on the Options (gear wheel) in your Instagram profile and then tapping Report a Problem in the menu.

Instagram is not helping your business

  • Instagram is a “money extraction” machine. Their business model is made to get you to pay for ads and that’s why your organic “free” posts are reaching just 5% of your followers (If you are lucky!)
  • You keep trying to build an audience on Instagram you will never own. 
  • You cannot transfer your hard-earned Instagram followers to your CRM.
  • Your customer acquisition costs from Instagram ads are through the roof.

The solution

I can offer you the best marketing strategy training that will help you:

Note: In Nov 2022, CNBC reported that Meta had to fire two dozen workers (Apparently they were security contractors from a company called: Allied Universal) for selling Instagram users’ information and login details to hackers. Yes, that’s right. It has become a business to lock Instagram users out of Instagram and sell users’ account details to hackers or to partner companies that – in some cases – are the same ones helping users recover their access. According to The Australian newspaper, companies such as Mccandless Group are taking advantage of this mayhem –  and with the right contacts inside Meta – are charging up to $7k to help recover Instagram accounts from desperate users and/or influencers. This massive issue is leaving hopeless business owners, full-time creators and popular influencers – who heavily rely on Instagram to reach their revenue targets – to figure out other ways to make sales.

CONCLUSION

Stop wasting your time trying to build a community on Instagram that you will never own.

Instead, you should focus on building your brand using marketing channels you fully control.

Our exclusive training workshops and sessions can help you uncover successful ways to promote your brand without the need to rely on Instagram or other social media platforms. Contact us today! 

eDigital can help you conceptualise, plan, develop, run and optimise successful digital marketing campaigns that generate leads and sales for your brand.

Our digital marketing services include:

  • Strategic planning for social media and other digital marketing channels.
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  • Celebrity and influencer marketing campaign strategy. 
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  • Conversion rate optimisation. It is also called “path to purchase” optimisation. 

Contact us today and start boosting your leads and sales.

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Final note: Want to reduce customer acquisition costs and dependency on paid media? eDigital‘s marketing strategy training will unmercifully review your marketing, help you build a marketing engine with channels and assets you own, stir your team’s thinking, bring new ideas for new conversion paths and boost customer lifetime value.

THE INSTAGRAM SUPPORT EMAIL ADDRESS

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