Cannot find your Skype credit? Find how to reactivate your Skype credit steps & instructions. Skype credit reactivation tips.

Microsoft decided to easily steal people’s credit (your money) by introducing a credit reactivation process. If you do not reactivate your credit, it will fly from your pocket and land on the Microsoft profits sheet and you will not be able to recover it.

The Skype credit reactivation steps are brought to you by Mau, a Senior Digital Marketing Specialist at eDigital.


You are not alone. Thousands of marketers in some of the top fastest-growing industries are pissed off by not being able to use their Skype credit are looking for the easiest way to reactivate it.



Microsoft will dodgily inactive your Skype credit if you have not used it in 180 days, and you will not be able make Skype calls.

You could demand Niklas Zennström (Skype’s CEO) to give you back your credit. But more likely you will be left just waiting for an answer. 

Learn how to quickly reactivate your Skype credit with the instructions and steps below.

Note: Before the Skype credit becomes inactive, you should have received an email message from Skype around 7 days prior to your credit becoming inactive. That email includes instructions on how to keep your balance active.

Do not let Microsoft steal your hard-earned money and re-activate your Skype credit follow these steps:

  • Visit Skype website
  • Sign in AND then click on “My Account“.
  • A notification should appear “Your Skype credit is inactive” followed by a text link that reads: “Reactivate it now“.
  • Click on that text link “Reactivate it now”  (as per the screenshot below)

skype credit how to reactivate step 2

  • You should be taken to:
  • Click on the green button that reads: “Reactivate credit
skype how reactivate credit step 3

skype how to reactivate credit

  • Now you should be taken to a confirmation page (as per the screenshot below)
  • It might take up to 15 minutes to reactivate. Skype will send you an email when it’s done.
  • Now you can either close the page or click on the “back” button at the bottom of this confirmation page.
skype credit reactivation confirmation screen step 4

skype credit reactivation confirmation screen

  • You should be able to see that your credit now appears on your Skype overview page. If you cannot see your credit. You may need to contact them.
skype credit activated confirmation page

skype credit activated confirmation page

  • Once you contact Skype, the Skype customer service team will send you an email with a link to a page where you can re-activate your credit 🙂 Below is the email you will get from Skype once you contact them.
    how to reactivate skype credit support email

    how to reactivate Skype credit support email

  • Once you re-activate your Skype credit, you will receive an email confirmation notifying your Skype credit has been re-activated. (Email confirmation example below)

Note: If you’re in Japan, things work a little differently. Please refer to Skype’s Terms of Use.

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It’s simple. Do any of the following and your Skype Credit balance will be active for another 180 days:

  • Call any phone (landline or mobile) – even if the call lasts for just one second.
  • Send an SMS message directly from Skype.
  • Purchase a personal Skype Number, subscription or voice messaging using your Skype Credit.
skype credit will become inactive 7 days email alert

skype credit will become inactive 7 days email alert

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Skype says they send two reminder emails: 7 days and 2 days before your Skype Credit becomes inactive.  In our case, we actually never received any reminder. Ensure you make a call (outside your subscription, if you have one) or send a text every 180 days. The best way to check if your Skype credit is going to become inactive is to check your account status as there will be a clear text line notification telling you how many days are left for your Skype credit to become inactive. (see image below)

skype credit inactive text notification 2 days

Skype credit inactivity text notification – 2 days before it goes inactive

Once your Skype credit becomes inactive, Skype will send another automated email to remind you to reactivate your credit.

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Reactivating Skype credit is important for maintaining your Skype account working and ensuring access to emergency communication options.

Skype users reactivate their credit so they can make affordable international calls and accessing premium features and services offered by Skype.

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