SYSTEM HACKED PASSWORDS STOLEN EMAIL NOTIFICATION EXAMPLES AND TEMPLATES

Find below email notification examples and templates you can use to notify your customers that your system was hacked and all your customers usernames and passwords were stolen. Curated by MAU. Senior Digital Marketing Specialist at eDigital.



SYSTEM HACKED PASSWORDS STOLEN EMAIL NOTIFICATION EXAMPLES AND TEMPLATES

system hacked username email passwords stolen email notification example canva

system hacked username email passwords stolen email notification example canva



TEMPLATE

Hello [CUSTOMER NAME],

We are writing to let you know that on [DATE] we discovered an in-progress attack on our systems. As soon as we were notified we immediately took steps to identify and remedy the cause and have reported the situation to authorities. We are very sorry for any concern or inconvenience this may cause.

We’re aware that a number of our community’s usernames and email addresses have been accessed. The hackers also obtained passwords in their encrypted form (for technical people: all passwords were salted and hashed with bcrypt). This means that our user passwords remain unreadable by external parties.

However, in line with best practices we recommend that you change your [COMPANY NAME] password at [WEBSITE URL]

We’ll continue to post further updates on: [WEBSITE URL]

If you have any questions check out the FAQ page for this incident: https://www.yoursite.com

Or please do not hesitate to reach out to us on [EMAIL ADDRESS]

Our team is working around the clock to deal with this situation, and we really appreciate your support and understanding.

Kind Regards,

[FULL NAME]
[POSITION / ROLE]
[COMPANY NAME]

SYSTEM HACKED PASSWORDS STOLEN EMAIL NOTIFICATION EXAMPLES AND TEMPLATES

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