HOW TO CONTACT TIKTOK SUPPORT EMAIL ADDRESS IN 2024

Find the new & latest TikTok customer service email address in 2024. Contact the TikTok support team & customer care and help centre email address.

WHAT’S THE TIKTOK CUSTOMER SERVICE EMAIL ADDRESS?

Recently, I had an issue accessing my TikTok account while I was completing the ultimate driving Brisbane to Cairns road trip visiting top stops.

While I was on that epic road trip I wanted to email the TikTok customer service team and get an issue solved, instead of searching on Google.

Before I sent an email message to TikTok, I was lucky I found the solution to the issue by visiting the TikTok Help Centre which offers some popular support articles and great frequent answers and questions (FAQ) that helped me solve my specific issue.

WHAT IS THE TIKTOK CUSTOMER SUPPORT EMAIL ADDRESS?

Are you not having luck finding the TikTok customer service email address?

You are not alone.

Even some of the top 25 most-followed Australians on TikTok find it hard to find the latest and valid customer service email address to get issues solved.

As said, many problems with your TikTok account or content shared by other TikTok accounts can be resolved by visiting the TikTok Help Centre with no need to email the TikTok customer service team.

Marketers are also reading > The total number of TikTok users worldwide

If you still want to email the TikTok customer support team, below are a few options…

Note: Some blogs and websites wrongly state that the official TikTok support email address is  support@tiktok.com It is not! We have sent a message to support@tiktok.com and we received an auto-respondent email confirming TikTok does not support this email address.

automated response message support@tiktok.com

automated response message support@tiktok.com

HOW TO CONTACT TIKTOK SUPPORT TEAM WHEN YOU DO NOT HAVE THEIR EMAIL ADDRESS

Since its launch in September 2016 (See social media history timeline), TikTok has only officially announced support email addresses for large advertisers and top creators. Please contact us to get this email address only for brands looking to run advertising campaigns on TikTok or creators with over 1+ million followers.

If you are just a TikTok user who has an issue or need support, your options are below:

OPTION 1: TIKTOK PAGE ON FB

You can send a private message to the TikTok page on FB or their “TikTok for Business” page on FB.

The TikTok page on FB is one of the best Social Media tools people can use to get in touch with the TikTok support team.

contacting TikTok page on FB

contacting TikTok page on FB

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OPTION 2: TIKTOK FOR BUSINESS ON FB

If you are an advertiser, you can also send a message to the “TikTok for Business” page on FB.

contacting TikTok for Business page on FB

contacting TikTok for Business page on FB

OPTION 3: TIKTOK SUPPORT ON TWITTER

The official TikTok account on Twitter (@TikTok) has been seen responding to some users; however, they seem to always direct you to the support section on their website.

contacting TikTok support through Twitter

contacting TikTok support through Twitter

OPTION 4: CONTACT TIKTOK ON INSTAGRAM

This could be your best option. Give it a try and contact them via a direct message on their official TikTok account on Instagram or their TikTok for Business account on Instagram.

contacting TikTok support through Instagram

contacting TikTok support through Instagram

OPTION 5: FILL OUT THE TIKTOK SUPPORT FORM

Tiktok offers this support/feedback form you can fill out and one of TikTok’s customer care representatives will be back to you.

When submitting your enquiry, please include:

  • Exact links: Send the exact URLs where the issue is happening (if possible)
  • Accounts affected. Write down the exact usernames or accounts affected by the issue you are requesting support from the TikTok customer support team.
  • Issue Date. When was your TikTok issue spotted or started?
  • Exact Description of your issue or issues.
  • Expected outcome: most people are great at describing issues but they forget what they want the TikTok team to fix. If there is more than one issue, make a list starting with the top priority ones at the top.

Note: Remember that the TikTok support team may take direct actions such as removing entire videos if either the imagery or associated captions violate TikTok guidelines.

Before you contact TikTok, let me tell you something you have probably been turning a blind eye to…

TIKTOK IS NOT HELPING YOUR BUSINESS

  • Your organic TikTok posts are reaching an average of 1% of your followers. Crazy! This is a massive issue affecting thousands of marketers in different industries. 
  • You have been trying hard to build an audience on TikTok you do not even own.
  • You cannot transfer your hard-earned TikTok followers to your own CRM or another platform.
  • Your customer acquisition costs from TikTok ads are through the roof.

The solution:

I can offer you the best digital marketing strategy workshop that will help you:

Most view today > The complete printable TikTok Ads Interest targeting list

WHAT IS THE CURRENT TIKTOK SUPPORT EMAIL ADDRESS?

The world’s most-followed people on TikTok or the top 25 most-followed Australians on TikTok surely have a TikTok email address for support but unfortunately for the rest of the millions of users, TikTok only provides a form as a way to contact TikTok.

✌️ Donate today! and support “always free” content!

QUICK ANSWERS TO THE MOST COMMON TIKTOK ACCOUNT ISSUES

Below are some common answers and solutions to some of the most popular TikTok issues with the hope you do not need to email TikTok.

You will also like > The best time to post on TikTok

A quick question: Is your TikTok marketing bringing sales and profit for your business?

You can start a successful social media strategy with clear and defined objectives that will make you grow your business.

In fact, a well-crafted marketing strategy will:

✔︎ Free up valuable time for you
✔︎ Make you produce far less but better quality marketing campaign content
✔︎ It will increase sales, profit and brand equity

If you believe you have a creative, passionate and curious mind and you are seriously ready to grow your business, I invite you to craft a successful social media strategy today!

I guarantee you will never go back to the same old way you were doing TikTok marketing. 

HOW LONG DOES IT TAKE FOR TIKTOK TO ANSWER MY EMAIL?

Expect to receive a reply within a week. If you’ve waited longer than 2 weeks, and have checked your spam folder (yes, check your spam folder); we’d suggest sending TikTok another request!

Exclusive > The top 25 most popular hashtags on TikTok

TIKTOK HEADQUARTERS ADDRESSES

TikTok Inc
10100 Venice Blvd
Culver City, CA 90232
USA 5800 Bristol Pkwy

TikTok Australia Pty Ltd
Level 10
68 Pitt Street Sydney NSW 200
Australia
anzbusinessmarketing@au.tiktok-email.com

TikTok Inc
10 Earlsfort Terrace, Saint Kevin’s
Dublin, Ireland

TikTok Inc
1 Raffles Quay, #26-10, South Tower
Singapore

TikTok Inc
One London Wall, Barbican
London, United Kingdom

TikTok Turkey Dijital Medya ve Reklam Limited Şirketi
Esentepe Mah, Harman 1 Sok, No:7 Nidakule/Levent, 7. Kat, Daire No: 22-23-24
Şişli, İstanbul, Turkey

HOW CAN I REPORT A PROBLEM WITH MY TIKTOK ACCOUNT?

You can provide feedback or report a technical issue by filling out this form.

⚡️ Popular read > How to add your own music to a TikTok video

HOW TO REPORT A BUG ON TIKTOK

You can provide feedback or report a technical issue by filling out this form.

Trending > The world’s most-followed person on TikTok right now

TIKTOK COMPANY DETAILS

  • TikTok was founded in 2016 in China.
  • TikTok founders:
  • TikTok number of users: 1+ billion users worldwide
  • TikTok on Linkedin

⚡️ Most read > How the latest TikTok algorithm update works

Tip: if you are in India and have a TikTok issue, this dude should be able to help out: Mr Anuj Bhatia at grievance.officer@tiktok.com

CONCLUSION

Contacting TikTok customer service is important for resolving different type of issues, ensuring a secure and enjoyable user experience, and gaining insights and support for optimising your TikTok account.

Whether you are facing technical issues, account security concerns, or need assistance with ads or monetisation, TikTok’s customer service is a valuable option. 

eDigital can help you conceptualise, plan, develop, run and optimise successful TikTok advertising campaigns that generate leads and sales for your brand.

Our digital marketing services include:

  • Strategic planning for social media and other digital marketing channels.
  • Online advertising management and optimisation: Google Ads Search, Display, Re-marketing and social media advertising.
  • Training: social media marketing training and digital marketing training. 
  • SEO strategy and execution. Including content development:articles, stories, eye-catching and SEO-optimised visuals.
  • Celebrity and influencer marketing campaign strategy. 
  • Brand development. Logo creation, brand personality development and design of marketing materials.
  • Consumer contests/competitions/giveaways.
  • Email marketing. Dip sequence design and deployment. 
  • Conversion rate optimisation. It is also called “path to purchase” optimisation. 

Contact us today and start boosting your leads and sales.

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Final note: Want to reduce customer acquisition costs and dependency on paid media? eDigital‘s marketing strategy training will unmercifully review your marketing, help you build a marketing engine with channels and assets you own, stir your team’s thinking, bring new ideas for new conversion paths and boost customer lifetime value.

TIKTOK SUPPORT EMAIL ADDRESS

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